At Collins Cookware, we aim to provide clear and reliable delivery for every order. This Delivery Policy outlines our processing times, delivery estimates, tracking information, and important shipping details.
Orders are typically processed within 24 to 48 hours after payment confirmation.
Once your order has been processed, it is handed over to our shipping partner for delivery.
After dispatch, delivery generally takes between 5 and 14 business days.
Delivery times are estimates and may vary depending on:
• Delivery destination
• Weather conditions
• Peak periods such as public holidays
• Carrier handling and routing
• Customs inspections or clearance, if applicable
We offer free shipping on all orders.
There are no shipping fees, regardless of order value.
To ensure consistent quality and efficient handling, orders may be shipped directly from our fulfilment partners.
Each order undergoes a quality check before dispatch.
The process works as follows:
Order Confirmation
You will receive a confirmation email after placing your order.
Order Processing
Your order is prepared and dispatched within 24 to 48 hours.
Tracking Information
Once shipped, a tracking number will be sent to your email.
All orders include tracking.
Using the tracking number provided, you can follow your shipment through the carrier’s tracking system and stay updated on delivery progress.
Once a package is marked as delivered by the carrier, responsibility transfers to the customer.
Collins Cookware is not responsible for packages lost or stolen after delivery confirmation.
While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:
• Customs processing
• Severe weather conditions
• Carrier disruptions
• Force majeure events
We appreciate your patience in these situations and will assist where reasonably possible.
If you have any questions regarding your order or delivery, our customer support team is here to help.
Email: info@collinscookware.com
We aim to respond to all enquiries as promptly and professionally as possible.
Collins Cookware is committed to providing a transparent and dependable delivery experience.
Free shipping, tracking on every order, and clear communication are part of that commitment.
